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Return policy

We are fully responsible for our products and delivery, and we provide 2 years warranty on our furniture.

In case of damage during delivery or loss of the package, we will send you a new product for FREE. Therefore, there is no cause for concern.

We accept returns and exchanges. In case the order is at the proper state but you still want to return it, all delivery costs lie with customer. 

Please pay special attention to the spelling of the details of the order. We are not responsible for errors in the order details provided by the buyer, such as spelling errors or incorrectly mentioned addresses.

Shipping and packaging costs are not refundable unless it is due to our mistake.
Shipping costs are not refundable for refused or undeliverable packages.
In case the items are in a good state but you still want to return or exchange them, the buyer is responsible for the direct and return shipping costs.

If you return the parcel, the item should be disassembled. A refund will be made only after confirmation that items were received by postal service.

In case of an exchange of goods, we will send you a replacement just after you return the parcel to the postal service.

Contact us after delivery. Ship items back within 30 days after you received the package. 

We don't accept cancellations on customized goods. The return and exchange of customized orders are discussed individually.

Compensation for the difference between old and new purchase prices for the items are available only within 30 days from the date of purchase.

DO NOT LEAVE THE ITEMS OUTSIDE. THEY ARE FOR INDOOR USE ONLY. Our warranty does not cover the damages caused by the weather conditions if items are left outside.

For all questions please write to support.official@woodandhearts.com