Shipping policy

We need 1-3 business days to produce a Kitchen Tower or Sets of three items: Arch, Triangle and Ramp in color Natural wood and 1-9 business day to prepare painted sets, Balance Boards and other items. On average your order is ready to ship in a week.

Please note that we don’t work on weekends. Also please remember that production and delivery are two different processes and have their own terms.

PAYMENTS

For your shopping convenience, we accept all major debit and credit cards from customers around the world. Also, you may pay through Paypal. The prices are in US Dollars. If we agree upon a refund, you will receive it within 1-3 business days. The shipping fee is paid by the recipient in advance.

It takes at least 8-18 business days to deliver your package to the USA, to Europe - 10-18 business days (to Italy and Spain a bit more). To Canada, Australia, New Zealand, Latin America, the Caribbean and Asia - 14-25 business days.

Keep in mind that international delivery is unpredictable and delays at customs are possible.

TAXES AND DUTIES

As long as we ship pieces of furniture, boxes are big and heavy. Thus, there is a possibility that you’ll have to pay customs duty and/or import tax.

There is no need to pay any duties if you are from: the USA, the UK, Australia or EU countries, except for Norway and Switzerland.

GUARANTEES

We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for free. Therefore, there is no cause for concern. 

We provide a 2-year manufacturing warranty for each of our products. If the product has any fractures or damages that have appeared during usage and it is connected to the quality of manufacturing or materials we will replace it.

RETURNS AND EXCHANGES

We accept returns and exchanges. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.

In case you want to return because of damage of the items, we will send you a new product for free. 

Contact us after delivery. Ship items back within 30 days after you received the package. 

We don't accept cancellations on customized goods. The return and exchange of customized orders are discussed individually.

For all questions please write to support@woodandhearts.com

  ESTIMATED SHIPPING TIMES