Refund policy

Return & Warranty Policy

At Woodandhearts, we stand fully behind the quality of our products and take full responsibility for both production and delivery. Please read our return, exchange, and warranty terms below.

Warranty Terms

  • 2 years warranty on all wooden furniture products
  • 10 years warranty on wooden dowels (nogs)
  • 30 days warranty on textile components

Warranty does not cover:

  • Products used outdoors or exposed to weather
  • Damage due to incorrect assembly, improper use, or modifications
  • Loss or theft after delivery

Damaged, Lost, or Faulty Items

If your order is damaged during delivery or lost, we will send you a new item free of charge.

Please contact us immediately after delivery to report any issues.

Note: We are not responsible for stolen items if the tracking status shows "Delivered".

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, regardless of the reason (our fault or change of mind).

  • Returned items must be disassembled and in their original condition
  • Returns or exchanges are processed only after confirmation that the item has been shipped back
  • Shipping and packaging costs are non-refundable, unless due to our mistake
  • For change-of-mind returns, the customer is responsible for all shipping costs (initial and return)
  • No refund of shipping fees for refused or undeliverable packages

Important Notes

  • We do not accept cancellations for customized items. Returns/exchanges of custom orders are reviewed case by case
  • Please double-check all order details. We are not responsible for spelling errors or incorrect addresses provided by the customer
  • Price difference compensation is available only within 10 days of purchase
  • All items are for indoor use only. Warranty is void if items are left outdoors and damaged by weather

Contact Us

If you have any questions, please contact us:
Email: support.official@woodandhearts.com