Frequently asked questions

Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Special instructions for seller” field.

Please contact us via e-mail: support.official@woodandhearts.comand we’ll do our best to help you.

According to our shipping policy the production may take from 3 business days to 7 business days. 

The delivery typically takes 10-20 business days as well. 

On average your order is ready to ship in a week.

Please note that we don’t work on weekends.
Also please remember that production and delivery are two different processes and have their own terms.  

The delivery time to the USA is approximately 10–20 business days.

For Europe, the delivery time is around 7–12 business days.

Keep in mind that international delivery is unpredictable and delays at customs are possible. For international orders, after the parcel has left the warehouse, it becomes the subject of your local post office

As long as we ship pieces of furniture, boxes are big and heavy. Thus, there is a possibility that you’ll have to pay customs duty and/or import tax.

There is no need to pay any duties if you are from: the USA or EU countries, except for Norway and Switzerland.

We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for free.

Therefore, there is no cause for concern.

We provide a 2-year manufacturing warranty for each of our products. If the product has any fractures or damages that have appeared during usage and it is connected to the quality of manufacturing or materials we will replace it.

We accept returns and exchanges within 30 days after receiving the parcel. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.

In case you want to return because of damage of the items, we will send you a new product for free.

We do not make any structural or technical modifications to our products.
However, you can choose a custom color from the options available in our shop.

Please, reach our support team: support.official@woodandhearts.com

We bring to your attention general useful tips on Waldorf furniture care:
- Dust should be removed from the furniture surface with a dry soft cloth (microfiber, suede, flannel) or special panicles.
- Do not use scrapers or hard-brushed sponges - they leave small scratches.
- Periodically wipe the surface with special antistatic agents.
- Remove dirt with soap and water, followed by dry wiping. Alternatively, wet wipes can be used.
- In no case should you use aggressive cleaning agents (containing chlorine, chemicals, solvents). No cleaning with abrasive detergents (soda).

Yes, we do consider both wholesale and dropshipping partnerships.

You can find more information about our wholesale program here:
woodandhearts/wholesale

Or feel free to contact us directly at: support.official@woodandhearts.com

We sell our items online only and do not have pick up available.

Order cancellation is only possible while your order is still in production.
If the order has already been shipped and is on the way to you, unfortunately, we can no longer cancel it.
In this case, you may return it after delivery according to our return policy.

Custom orders cannot be cancelled once they are confirmed. They are also non-returnable and non-exchangeable due to their personalized nature.

No, once the order has been shipped, it is no longer possible to make any changes or upgrades. However, you may return or exchange the item in accordance with our return and exchange policy.

Products that are in stock can be found in this collection:
Ready to Ship

All items available in this collection are ready for fast shipping with delivery within 3–5 business days.

Yes, colors may slightly vary depending on your screen or device settings. In addition, since our products are made of natural wood, slight variations in wood tone and texture may occur — this is a natural characteristic of the material, as each piece of wood is unique.

Once your order is shipped, you will receive an automatic notification with a tracking number.You can use it to track your delivery progress.

Warranty does not cover:

• outdoor use or weather exposure
• incorrect assembly, misuse, or modifications
• loss or theft after delivery

If your order is damaged during delivery or lost during shipping, we will send a replacement free of charge.

We kindly ask you not to refuse the package.

Please accept it and contact us — we will help arrange a return. 

Yes, within 10 days after purchase.

Please double-check your information — we are not responsible for incorrect addresses or spelling mistakes provided by the customer. 

The set includes all necessary hardware for mounting to different types of walls, as well as a clear step-by-step assembly instruction.

The mounting holes in our products are pre-drilled for a standard 16-inch stud spacing.

If your wall has a different spacing, please contact our support team: support.official@woodandhearts.com
We will check with our production team if custom manufacturing for your wall type is possible.

Our products can be mounted to concrete, brick, and framed wall types.