Return policy - Woodandhearts
Return policy
At Woodandhearts, we stand fully behind the quality of our products and take full responsibility for both production and delivery. Please read our return, exchange, and warranty terms below.
Warranty Terms
- 2 years warranty on all wooden furniture products
- 10 years warranty on wooden dowels (nogs)
- 30 days warranty on textile components
Warranty does not cover:
- Products used outdoors or exposed to weather
- Damage due to incorrect assembly, improper use, or modifications
- Loss or theft after delivery
Damaged, Lost, or Faulty Items
If your order is damaged during delivery or lost, we will send you a new item free of charge.
Please contact us immediately after delivery to report any issues.
Note: We are not responsible for stolen items if the tracking status shows "Delivered" and we receive a proof of delivery with a signature from the carrier or a photo of the package at the correct address (e.g., building entrance or doorstep).
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, regardless of the reason.
- Returned items must be disassembled and in their original condition and packaging
- Returns or exchanges are processed only after confirmation that the item has been shipped back
- Shipping and packaging costs are non-refundable, unless due to our mistake
- For change-of-mind returns, the customer is responsible for all shipping costs (initial and return)
- No refund of shipping fees for refused or undeliverable packages
Important Notes
- We do not accept cancellations for customized items. Returns/exchanges of custom orders are reviewed case by case
- Please double-check all order details. We are not responsible for spelling errors or incorrect addresses provided by the customer
- Price difference compensation is available only within 10 days of purchase
- All items are for indoor use only. Warranty is void if items are left outdoors and damaged by weather
Contact Us
If you have any questions, please contact us:
Email: support.official@woodandhearts.com