At Woodandhearts, we stand fully behind the quality of our products and take full responsibility for both production and delivery. Please read our return, exchange, and warranty terms below.

Warranty Terms

• 2 years warranty on all wooden furniture products
• 10 years warranty on wooden dowels (nogs)
• 30 days warranty on textile components

Warranty does not cover:

• Products used outdoors or exposed to weather
• Damage due to incorrect assembly, improper use, or modifications
• Loss or theft after delivery

Damaged, Lost, or Faulty Items

If your order is damaged during delivery or lost, we will send you a new item free of charge.

Please contact us immediately after delivery to report any issues.

Note: We are not responsible for stolen items if the tracking status shows "Delivered" and we receive a proof of delivery with a signature from the carrier or a photo of the package at the correct address (e.g., building entrance or doorstep).

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, regardless of the reason.

• Returned items must be disassembled and in their original condition and packaging
• Returns or exchanges are processed only after confirmation that the item has been shipped back
• Shipping and packaging costs are non-refundable, unless due to our mistake
• For change-of-mind returns, the customer is responsible for all shipping costs (initial and return)
• No refund of shipping fees for refused or undeliverable packages

Important Notes

• We do not accept cancellations for customized items. Returns/exchanges of custom orders are reviewed case by case
• Please double-check all order details. We are not responsible for spelling errors or incorrect addresses provided by the customer
• Price difference compensation is available only within 10 days of purchase
• All items are for indoor use only. Warranty is void if items are left outdoors and damaged by weather

Contact Us

If you have any questions, please contact us:
Email: support.official@woodandhearts.com