Frequently asked questions
Which size suits for which age?
The Small size was designed for kids from 8 months to 4 years old, while the Standard one was created for children from 2 to 8 years old.
Do you have a СE certificate?
WoodandHearts is a trademark and our furniture is CE and CPC certified due to the major international toy safety standards, including EN71, ASTM F963, 16CFR, and 15USC 1278a.
Do you provide a gift wrapping?
Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Special instructions for seller” field.
I see that I wrote the wrong address. What should I do?
Please contact us via e-mail: email@example.com and we’ll do our best to help you.
How long do you prepare the order?
We need 1-3 business days to produce Arch, Triangle and a Ramp and 5-7 business day to prepare a Chair, Balance Board and a Mini size set (triangle arch and ramp). On average your order is ready to ship in a week.
Please note that we don’t work on weekends.
Also please remember that production and delivery are two different processes and have their own terms.
How long should I wait till the parcel comes?
It takes at least 8-18 business days to deliver your package to the USA, to Europe - 10-18 business days (to Italy and Spain a bit more). To Canada, Australia, New Zealand, Latin America, the Caribbean and Asia - 14-25 business days.
Keep in mind that international delivery is unpredictable and delays at customs are possible. For international orders, after the parcel has left Ukraine, it becomes the subject of your local post office
Are there any fees or duties?
As long as we ship pieces of furniture, boxes are big and heavy. Thus, there is a possibility that you’ll have to pay customs duty and/or import tax.
There is no need to pay any duties if you are from: the USA, Australia or EU countries, except for Norway and Switzerland.
Do you give any guarantees that I’ll get my order?
We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for free.
Therefore, there is no cause for concern.
Do you provide a warranty?
We provide a 2-year manufacturing warranty for each of our products. If the product has any fractures or damages that have appeared during usage and it is connected to the quality of manufacturing or materials we will replace it.
Do you have any returns or exchanges?
We accept returns and exchanges. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.
In case you want to return because of damage of the items, we will send you a new product for free.
Can you customize my order?
We don't customize the order. However, you can choose any color available on our shop.
How should I care about the furniture?
We bring to your attention general useful tips on Waldorf furniture care:
- Dust should be removed from the furniture surface with a dry soft cloth (microfiber, suede, flannel) or special panicles.
- Do not use scrapers or hard-brushed sponges - they leave small scratches.
- Periodically wipe the surface with special antistatic agents.
- Remove dirt with soap and water, followed by dry wiping. Alternatively, wet wipes can be used.
- In no case should you use aggressive cleaning agents (containing chlorine, chemicals, solvents). No cleaning with abrasive detergents (soda).
Do you have a wholesale and dropshipping offer?
Yes, we are ready to consider the possibilities of wholesale sales or dropshipping. If you are interested in collaboration, please, call us or write your contact info to our e-mail: firstname.lastname@example.org
What is the difference between Arch and Balance Board?
The main difference is that you can use a balance board as a swing, stash, seat, climbing frame, or slide. Arch is only for climbing.
You can use Balance Board with Triangle and Ramp.
We do not recommend using Arch like Balance Board. However, you could use Balance Board like Arch.
What is the difference between a Standard size Ramp and a Small size Ramp?
The standard size ramp has pebbles and is without sidewalls. Small size is with sidewalls and a ladder. The sidewalls on the Small ramp are perfect and safe for babies.
Both of the ramps are 98.5 cm/38.78 in height. Only the small one is narrower.
Also, both of them are good for Standard and Small size sets.