Returns & Exchanges
We are fully responsible for our products and delivery. In case of damage during delivery or loss of the package, we will send you a new product for FREE. Therefore, there is no cause for concern.
We accept returns and exchanges. In case the order is at the proper state but you still want to return it, all delivery cost lies with customer.
Contact me after delivery. Ship items back within 30 days after you received the package.
We don't accept cancellations on customized goods. The return and exchange of customized orders are discussed individually.
For all questions please write to support@woodandhearts.com